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Here are some frequently asked questions that may answer your questions about the Elesa service and the new features of the site.
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       <h1>FREQUENTLY ASKED QUESTIONS</h1>
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   <p>Here are some frequently asked questions that may answer your questions about the Elesa service and the new features
       of the site. If you do not find your answers in the list, fill out the form in the appropriate menu detailing your
       new question.<br> You can always contact us at <a href="mailto:elesainfo@elesausa.com" target="_blank">elesainfo@elesausa.com</a>        for further clarification. </p>
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               <div class="question"> <span class="arrow"></span>1. Can I use my old log-in name of the previous Elesa website?</div>
               <div class="response">
                   <p>Yes, of course. All your personal information, including your user name, were transferred from the old
                       to the new website with exception of the password which, for privacy reasons, is unknown to us. Ask
                       for a new password by following the steps from the menu <a href="[forgotPasswdURL]">"Forgot your password?”</a>.
                       The system will send to your email address a new temporary password that we invite you to change
                       the first time you access your <a onclick="[globalLoginRef]">MyElesa</a> account.</p>
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               <div class="question"> <span class="arrow"></span>2. I can’t find what I’m looking for. Who can support me?</div>
               <div class="response">
                   <p>You can contact <a href="mailto:matt@elesausa.com">matt@elesausa.com</a> - <a href="mailto:James@elesausa.com">James@elesausa.com</a>                        or call our Export Office Monday through Friday, from 8:00 a.m. to 5:00 p.m., by phone at 800-374-7686.
                       Otherwise, you can use our <a onclick="[elesaServiceRef]">Elesa Service</a> on the home page and
                       ask to be contacted. A sales engineer from our branch or an authorized distributor in your country
                       will provide you with all the support to transfer your order and to advise about the product you
                       are looking for.</p>
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               <div class="question"> <span class="arrow"></span>3. To whom should I report a mistake that I noticed on the site?</div>
               <div class="response">
                   <p>Write to <a href="mailto:elesainfo@elesausa.com" target="_blank">elesainfo@elesausa.com</a> all your
                       reports.</p>
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               <div class="question"> <span class="arrow"></span>4. Where can I find new products?</div>
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                   <p>All new products are listed in the menu on the home page <a href="[newProductsURL]">"New products"</a>.
                       You can refer to this menu at any time. All new products are shown with special graphics to make
                       them more visible, in the product groups of the catalogue.</p>
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               <div class="question"> <span class="arrow"></span>5. I have not received any confirmation email to my registration at MyElesa.</div>
               <div class="response">
                   <p>Check that your inbox is not full and make sure our email has not been moved to spam. The system will
                       automatically send a confirmation message to your email address. Make sure that you entered your
                       email correctly. If you typed the wrong email address by mistake, your confirmation message will
                       be lost. If this is the case, write a short message to <a href="mailto:elesainfo@elesausa.com" target="_blank">elesainfo@elesausa.com</a>.
                       We will help you to recover your registration.</p>
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               <div class="question"> <span class="arrow"></span>6. I want to register to MyElesa. How should I proceed?</div>
               <div class="response">
                   <p>Click on <a onclick="[globalLoginRef]">MyElesa</a> and follow the instructions. It only takes a few clicks.</p>
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               <div class="question"> <span class="arrow"></span>7. What are the advantages of registering to MyElesa?</div>
               <div class="response">
                   <p> <a onclick="[globalLoginRef]">MyElesa</a> area allows you to:
                       <ul>
                           <li>Receive 2D and 3D CAD drawings of all our products</li>
                           <li>Ask for quotations on products</li>
                           <li>Save your product sheets as favourites</li>
                           <li>Store recently viewed products</li>
                       </ul>
                   </p>
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               <div class="question"> <span class="arrow"></span>8. I would like to be called-back.</div>
               <div class="response">
                   <p>Enter your name, surname, phone number (including the country code) and the time slot in which you are
                       available to be contacted by the <a onclick="[elesaServiceRef]">Elesa Service</a>. Our branch staff
                       or an authorized distributor will contact you as requested.</p>
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               <div class="question"> <span class="arrow"></span>9. I need technical support. Who should I contact?</div>
               <div class="response">
                   <p>From <a onclick="[globalLoginRef]">MyElesa</a> you can write directly to a technical engineer by sending
                       a short message with your questions. Otherwise, you can contact <a href="mailto:matt@elesausa.com">matt@elesausa.com</a>                        - <a href="mailto:James@elesausa.com"> James@elesausa.com</a> or call our Export Office, Monday through
                       Friday, from 8:00 a.m. to 5:00 p.m., by phone at 800-374-7686. You can also use our <a onclick="[elesaServiceRef]">Elesa Service</a>                        on the home page and ask to be contacted. Our sales staff will find the right answers to your questions
                       also with the support of our Technical Department. It will also provide you with all information
                       about our branch or an authorized distributor in your Country.</p>
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               <div class="question"> <span class="arrow"></span>10. I have not received the drawing I have requested.</div>
               <div class="response">
                   <p>Check that your inbox is not full or that the email with the attached file has not been moved to the
                       spam. Some servers might block the entrance of emails with attachments if they don’t recognize the
                       sender. Ask your IT service to enable you to receive this kind of email.</p>
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               <div class="question"> <span class="arrow"></span>11. I need a CAD drawing. Where can I find it?</div>
               <div class="response">
                   <p>You can ask for free 2D and 3D CAD drawings in the format you wish for every single code if you are a
                       registered user in <a onclick="[globalLoginRef]">MyElesa</a>. The drawing file will be delivered
                       directly to the email address that you specify in the request form. If you are not a registered user,
                       register first and then you will be able to proceed with your drawing request. </p>
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               <div class="question"> <span class="arrow"></span>12. How do I request a catalogue?</div>
               <div class="response">
                   <p>The catalogue and its shipment are free of charge. You can order your catalogue and select the language
                       that you prefer <a href="[richiediCatalogoURL]">here</a>. You will get your copy to the shipping
                       address you specify in the request form. In the DVD catalogue you will also find all the 2D and 3D
                       CAD drawings in Step format. </p>
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               <div class="question"> <span class="arrow"></span>13. May I have an account for the customer area?</div>
               <div class="response">
                   <p>Our Customer Service is available only for ELESA S.p.A. Italian direct customers.</p>
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               <div class="question"> <span class="arrow"></span>14. How do I make a quotation request?</div>
               <div class="response">
                   <p>You can request easily and quickly a quotation for the product code that you have selected by registering
                       here to <a onclick="[globalLoginRef]">MyElesa</a>. You can contact <a href="mailto:matt@elesausa.com">matt@elesausa.com</a>                        - <a href="mailto:James@elesausa.com"> James@elesausa.com</a> or call our Export Office, Monday through
                       Friday, from 8:00 a.m. to 5:00 p.m., by phone at 800-374-7686. Otherwise, you can use our <a onclick="[elesaServiceRef]">Elesa Service</a>                        on the home page and ask to be contacted. A sales engineer from our branch or an authorized distributor
                       in your country will provide you with all the support to transfer your order and to advise about
                       the product you are looking for. </p>
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               <div class="question"> <span class="arrow"></span>15. I found the product I was looking for, but I would like to customize it. Is
                   this possible?</div>
               <div class="response">
                   <p>To meet all of our customers specific needs, Elesa can offer customized technical solutions, including
                       special colours, logos, writings, tampoprinted graphic elements, laser-engraved or embossed and more.
                       Special versions with metal inserts made of different materials can be provided on request and for
                       adequate quantities. You can contact <a href="mailto:matt@elesausa.com">matt@elesausa.com</a> -
                       <a
                           href="mailto:James@elesausa.com"> James@elesausa.com</a> or call our Export Office, Monday through Friday, from 8:00 a.m. to 5:00 p.m.,
                           by phone at 800-374-7686. Otherwise, you can use our <a onclick="[elesaServiceRef]">Elesa Service</a>                            on the home page and ask to be contacted. A sales engineer from our branch or an authorized distributor
                           in your country will provide you with all the support to transfer your order and to advise about
                           the product you are looking for.</p>
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               <div class="question"> <span class="arrow"></span>16. Can I buy directly from Elesa?</div>
               <div class="response">
                   <p>You can buy directly from Elesa if you are an Italian customer with VAT registered number or if you are
                       not an Italian customer and we do not have a Branch Office or an Authorized Distributor in your Country.
                       You can contact <a href="mailto:matt@elesausa.com">matt@elesausa.com</a> - <a href="mailto:James@elesausa.com"> James@elesausa.com</a>                        or call our Export Office, Monday through Friday, from 8:00 a.m. to 5:00 p.m., by phone at 800-374-7686.
                       Otherwise, you can use our <a onclick="[elesaServiceRef]">Elesa Service</a> on the home page and
                       ask to be contacted. <br> A sales engineer from our branch or an authorized distributor in your country
                       will provide you with all the support to transfer your order and to advise about the product you
                       are looking for.</p>
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               <div class="question"> <span class="arrow"></span>17. Who do I contact to buy Elesa products?</div>
               <div class="response">
                   <p>You can contact Elesa USA at <a href="mailto:matt@elesausa.com">matt@elesausa.com</a> - <a href="mailto:James@elesausa.com"> James@elesausa.com</a>                        or call our Export Office, Monday through Friday, from 8:00 a.m. to 5:00 p.m., by phone at 800-374-7686.
                       Otherwise, you can use our <a onclick="[elesaServiceRef]">Elesa Service</a> on the home page and
                       ask to be contacetd. A sales engineer from our branch or an authorized distributor in your country
                       will provide you with all the support to transfer your order and to advise about the product you
                       are looking for.</p>
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